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Roof Insurance Claim Documentation in North Texas

If your roof has been damaged, what your insurer sees is what gets considered. Our job is to document the condition of your roof thoroughly and in writing, so the decision is made on evidence rather than on a glance from the driveway.

Call (972) 928-0788

What we actually do

  1. We inspect and photograph the whole roof. Every slope, every valley, every penetration — vents, chimneys, skylights, pipe boots — along with the soft metal around the property that records impact.
  2. We write it up. A dated, itemised report in plain language, with each observation tied to a photograph.
  3. We give that documentation to you. It is your report. You keep it, and you decide who sees it.
  4. We are available on site. If your adjuster wants to walk the roof with the contractor who inspected it, we will be there to point out what we found and answer questions about the roof itself.

What we do not do, and why

We do not file your claim, negotiate with your insurer, interpret your policy, or tell you what your claim is worth. In Texas those are regulated activities, and a contractor who will also be repairing the property is not permitted to act as your public adjuster. Anyone who offers to do that for you is worth a second look.

We also cannot pay, absorb, rebate or discount your deductible. That is prohibited under Texas law, and an offer to do it is a warning sign about the contractor, not a saving for you.

What your policy covers is between you, your policy and your insurer. What we can tell you is exactly what is on your roof.

Why documentation early matters

  • Roof damage changes with every following weather event. A dated report fixes the condition at a point in time.
  • Policies carry their own notice requirements and deadlines. Read yours — they vary by insurer and by policy.
  • A report with photographs of every slope is harder to dispute than a verbal description.

Frequently asked questions

Do you charge for the inspection?

No. The roof inspection and the written report are free, with no obligation.

Will you tell me whether to file a claim?

That is your decision, and it should be made with your policy in front of you. We will tell you what we found on the roof.

Can you talk to my adjuster?

We can be on site and answer questions about the roof and our findings. We do not negotiate the claim.

What if my claim is denied?

A denial is your insurer’s decision, and your policy will set out your options. Your documented report remains yours to use.

How long is the report good for?

It records the condition on the date it was made. That is why the date is on every page.

Get your roof documented

Pineapple Roofing LLC inspects the whole roof and gives you a written report with photographs you keep. RCAT License #03-0637.

Call (972) 928-0788

Pineapple Roofing LLC · RCAT License #03-0637 · Family owned and operated, founded 2021 · Frisco (972) 928-0788 · Lewisville (469) 253-9737